Question 1

Do you only work with hypnotherapists?

Accepted Answer

No. At Capacity Leads works with hypnotherapists, coaches, therapists, counselors, and wellness practitioners worldwide. Our founder is a board-certified clinical hypnotherapist with 7+ years in active practice, so hypnotherapy is our deepest specialty — but our psychology-driven approach applies across all healing professions.

Question 2

What if I already have a website?

Accepted Answer

Most clients already have a site. We start with a free practitioner-level audit that identifies exactly where your current site loses clients — then recommend whether to redesign or rebuild. You keep your domain, your content, and your SEO history.

Question 3

What are your engagement models?

Accepted Answer

Three models: Done-For-You (we build and manage everything), Done-With-You (collaborative build with training), and Explainer-And-You-Do-It (we architect, you execute). Most clients start Done-For-You and transition as they grow comfortable managing their own systems.

Question 4

Is HIPAA compliance included?

Accepted Answer

HIPAA compliance with a signed Business Associate Agreement costs $297/month on any tier, and is included free on our Empire tier. US-based practitioners storing protected health information need it. Coaches and hypnotherapists who don't store PHI usually don't — we tell you straight during your audit.

Question 5

How long does a build take?

Accepted Answer

A Practice Essentials website goes live in 14–21 days. A full Practice Growth system takes 4–6 weeks. Empire-grade multi-location systems run 8–14 weeks. Every contract includes a precise, guaranteed timeline — not estimates.

Question 6

What's the payment structure?

Accepted Answer

50% upfront secures your build slot. 50% on final approval before launch. Monthly retainers start on your launch date — no hidden fees, no recurring surprises. Online contract first, then invoice. Every price is locked forever — our rates go up as we grow, but yours never do.

Question 7

Do I own everything you build?

Accepted Answer

Yes — you own your website code, copy, images, domain, brand assets, Google Business Profile, and all data outright. Automation workflows are licensed while your platform subscription is active, with full documented export available if you ever leave. We're your build team, not your landlord.

Question 8

What happens after launch?

Accepted Answer

Every package includes 30 days of post-launch support — tweaks, training, and troubleshooting at no extra cost. Ongoing management (SEO, reviews, automations, content updates) continues through your monthly retainer, or ad-hoc as needed.

Question 9

Are you a big agency or a small team?

Accepted Answer

We're a small, founder-led team — intentionally. Every client gets direct access to the founder, who is a board-certified clinical hypnotherapist. We take limited clients to protect quality. No handoffs to juniors, no account manager layers.

Question 10

What's the free consultation, exactly?

Accepted Answer

You submit a short form about your practice. Within 48 hours, our founder — a board-certified hypnotherapist with over a decade of technology experience — sends a written report covering your website, local visibility, review presence, and conversion clarity. No generic PDFs. Yours to keep regardless of whether we work together.